Dialer

The Dialer is a power dialer built for sales teams. Dial up to 4 contacts simultaneously, record and transcribe calls, detect voicemail, and track performance with real-time analytics.

Parallel Dialer

The parallel dialer lets you call multiple contacts at the same time:

• Up to 4 simultaneous calls per session
• Contact deduplication — prevents calling the same contact twice
• Session management — pause and resume dialing sessions
• Redial tracking — track redial attempts with history

Manual Dialer

You can make ad-hoc calls outside of a dialing session using the manual dialer.

Open the dialer sidebar and click the dial pad icon, then enter a phone number to start a call.

Manual calls:

• Are not tied to a sequence
• Can be used for quick outreach or follow-ups
• Are still logged as activities

Session Statuses

Status	Meaning
Active	Session is running, calls in progress
Paused	Session paused — can resume
Completed	All contacts in the session have been dialed
Failed	Session encountered an error

Call Statuses

Status	Meaning
Dialing	Call is being placed
Ringing	Phone is ringing
Active	Call connected, conversation in progress
Automation	Voice AI is handling the call
Hangup	Call ended
Failed	Call could not connect

Phone Number Selection

The phone number dropdown shows numbers assigned to you. Use the search box to find a specific number by label or digits. Numbers purchased for the dialer and numbers provisioned for AI voice agents are managed separately.

Inbound Calls

Handle incoming calls in real time:

• Real-time notifications — SDRs receive instant alerts for inbound calls
• SDR online status — the system tracks which reps are available
• Call claiming — SDRs can claim or decline inbound calls
• Voicemail fallback — when no SDR is available, callers are routed to voicemail
• Pending queue — inbound calls queue until an SDR is available

Incoming Call Notifications

When an inbound call is received, a notification appears showing the caller’s phone number.

If the number matches an existing contact, graph8 also displays:

• Contact name
• Company

You can choose to answer or dismiss the call directly from the notification.

Call Recording & Transcription

Every call is automatically recorded and transcribed:

• Recording — saved to cloud storage, accessible from call results
• Transcription — AI-powered speech-to-text for full call transcripts
• Call summaries — AI generates a summary of the conversation
• Call evaluation — AI grades call quality for coaching

Voicemail

graph8 detects voicemail and handles it automatically:

• Voicemail detection — identifies when a call reaches voicemail
• Voicemail drops — leave a pre-recorded message automatically
• Greetings — set voicemail greetings at the org level or per agent
• Transcription — voicemail recordings are transcribed
• Read/unread tracking — track which voicemails your team has reviewed

Dispositions

After each call, the SDR (or system) selects a disposition:

SDR-Selected

Disposition	Meaning
Booked	Meeting or call scheduled
Callback	Contact wants a callback (sub-sentiments: has budget, interested, hesitant, not ready, interested but wrong person)
Not interested	Contact explicitly declined
DNC	Do Not Call (sub-sentiments: legal DNC, request DNC, harassed)
Not ICP	Contact doesn’t match your ideal customer profile
Has solution	Company already has a competing solution
Gatekeeper	Speaking with a gatekeeper (sub-sentiments: will pass through, callback scheduled, won’t pass)
Wrong number	Invalid or wrong phone number
Left org	Contact no longer works at the company

System-Set

Disposition	Meaning
Voicemail	Call reached voicemail
Hangup	Call disconnected (by contact, by SDR, or no answer)
No voice	Failed to connect
Not answered	Call dropped before connecting
Failed	Call failed to complete

Voice AI

AI-powered voice features for smarter calling:

• Voice agents — AI agents that can handle calls autonomously
• Text-to-speech — natural-sounding AI voices for automated calls
• Voice cloning — clone a voice for personalized outbound
• Call scripts — guided scripts for SDRs and AI agents
• SDR training agent — practice calls with an AI that simulates prospects

Analytics

Track dialer performance in real time:

SDR Performance Dashboard

Metric	What It Shows
Dials	Total calls made
Connections	Calls answered by a human (excludes voicemails)
Connection rate	Human-answered calls as a percentage of total dials (voicemails not counted as connections)
Voicemail rate	Percentage of calls that reached voicemail
Talk time	Total minutes on connected (human-answered) calls
Average call duration	Mean length of connected calls - voicemail duration excluded
Disposition breakdown	Distribution across all dispositions
Success rate	Meetings booked per connected (human-answered) call
Redial metrics	Redial attempts and success rates
Peak calling hours	Best times of day for connections

Note

All timestamps in call logs and session history display in your local timezone.

Score Filtering

Filter graded calls by quality score using the Min Score and Max Score fields. Only calls within the specified range appear in the results. Calls under 30 seconds and non-conversation dispositions are excluded from scoring.

Team Leaderboard

Compare SDR performance across your team with daily, weekly, and monthly views. Rankings by total calls, connections, and meetings booked.

Call Targets

Set targets at the org level or per SDR for daily call and meeting goals.

Campaign Linkage

Dialer sessions can be linked to a campaign so call activity rolls up into campaign-level reporting.

• Link a session — when creating or editing a dialer session, select a campaign to associate it with
• Attribution — every call placed during that session is attributed to the linked campaign
• Aggregated analytics — call metrics (dials, connections, dispositions, talk time) appear in the campaign’s performance view alongside email and LinkedIn data
• Back to sessions — while in a campaign-linked session, use the back button to return to the sessions list without losing context

This gives managers a single view of all outreach activity per campaign, across channels.

Sequencer Integration

The Dialer integrates directly with the Sequencer:

• Dialer steps — add phone steps to any sequence
• Call results — linked back to the sequence step and contact
• Campaign attribution — calls from sequences track back to the originating campaign through the session link

Tip

Use the parallel dialer during peak calling hours (typically 10am–12pm and 2pm–4pm local time). Set up voicemail drops so no call goes to waste — even unanswered calls leave your message.

Next Steps

• Inbox → — View call results and transcripts
• Meetings → — Review booked calls alongside meeting context
• Sequencer → — Add dialer steps to sequences
• Appointments → — Manage booked meetings