Dialer Analytics
Dialer Analytics provides real-time metrics on your team’s calling performance - call volume, connection rates, average duration, and disposition breakdowns.
Accessing Dialer Analytics
Go to Analytics → Dialer to view the dashboard.
Key Metrics
| Metric | What It Measures |
|---|---|
| Total Calls | All outbound calls placed |
| Connected Calls | Calls where a prospect answered |
| Answer Rate | Percentage of calls that connected |
| Avg Call Duration | Average length of connected calls |
| Voicemails Left | Calls that went to voicemail |
| Disposition Breakdown | Count by outcome (booked, callback, not interested, etc.) |
Filtering
Filter by date range, team member, or dialing session to drill into specific performance windows.
Using Dialer Analytics
- Low answer rates - try different calling times or local area codes
- Short call durations - review scripts for stronger openers
- High voicemail rates - consider adjusting call timing or using parallel dialing
Related
- Dialer → - Power dialer for outbound calls
- SDR Analytics → - Full SDR performance dashboard
- Voice AI Agents → - AI-powered calling agents