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Contact Support

POST
/support/contact

Send a message to graph8’s human support team.

The reply channel is email: support answers to contact_email when provided, otherwise to the authenticated user’s own address.

Authorizations

Parameters

Header Parameters

X-Target-Org-Id
Any of:
string

Request Body required

A support request relayed from an AI client (or direct API caller).

urgency is deliberately a free-form string, not an enum — LLM callers produce arbitrary phrasing and a 422 on vocabulary would block a user who is already asking for help. Urgent-flavored values (“high”, “urgent”, “critical”, “asap”) get a visible subject-line prefix; everything else is passed through as informational text.

object
contact_email
Any of:
string format: email
message
required

What the user needs help with, in their own words.

string
>= 3 characters <= 5000 characters
urgency
Any of:
string
<= 32 characters

Responses

200

Successful Response

object
data
required

Acknowledgment for a support request.

status is received on first delivery and already_received when the per-user cooldown swallowed a duplicate (still HTTP 200 — a retryable error code would make LLM callers loop harder).

object
note

Human-readable summary for the caller to relay to the user.

string
""
notified

Support staff notified on this call (0 on cooldown).

integer
reply_email
Any of:
string
status
required
string
pagination
Any of:
object
has_next
required

Whether there are more pages

boolean
limit
required

Items per page

integer
next_cursor
Any of:
string
page
required

Current page number (1-indexed)

integer
total
required

Total number of items

integer

422

Validation Error

object
detail
Array<object>
object
loc
required
Array
msg
required
string
type
required
string